Warranty registration

Register your warranty.

Register your PiONAiR kit to activate 12 months of manufacturer's warranty cover from the original date of purchase — including the battery, parts and labour for qualifying faults under normal use.

Registration is required. Your warranty is not active until you complete the form below.

12 months' cover

From the original date of purchase.

Battery included

Covered for qualifying warranty faults.

Parts & labour

Qualifying repair parts and labour covered.

Clear support route

Technical checks, investigation and repair.

Included with registration

Filter replacement reminders

When you register, we'll automatically send you practical reminders when filters are due for replacement — no guesswork needed.

Plan replacement filters and consumables
Reduce avoidable downtime
Keep maintenance routines consistent
Support clearer equipment and compliance records

A — Your details

Full name*

Company name

Email address*

Telephone number

B — Product details

Product / model*

Serial number*

Format not yet confirmed — enter it exactly as printed on the unit.

C — Purchase information

Date of purchase*

Purchased from*

Order or invoice number*

Upload proof of purchase (optional)

Drag & drop or click to select

We'll record the filename against your registration. If we need the file itself, we'll email you to ask you to attach it.

I confirm that the information provided is correct and that I have read and agree to the Warranty Terms and Privacy Policy.* I would like to receive PiONAiR news, product updates and relevant offers by email. I understand that I can unsubscribe at any time.

Warranty terms

What is covered

The PiONAiR manufacturer's warranty covers qualifying faults affecting the registered product or its parts during normal use. Cover lasts for 12 months from the original date of purchase and includes the battery, parts and labour, provided the product has been successfully registered.

All product components, including the blower unit, headtop, hose and battery
Manufacturing defects and material faults
Electrical and mechanical failure under normal use conditions
Parts and labour for qualifying warranty repairs

What is not covered

Expected wear and tear
Accidental damage
Damage caused by the user
Misuse, neglect or improper handling
Use contrary to the product instructions
Incorrect cleaning, maintenance or storage
Unauthorised alterations or repairs
Consumable items reaching the end of their expected service life

Warranty procedure

1
Contact your retailer or PiONAiR
Notify the retailer or supplier you purchased the kit from in the first instance. If the retailer cannot assist, contact PiONAiR directly with your product model, serial number, purchase details and a description of the issue.
2
Initial technical checks
We will review the details and carry out any technical checks or troubleshooting needed before a return is arranged.
3
Return the kit
Where a return is required, send the kit to PiONAiR for investigation. The buyer is responsible for the cost of postage to PiONAiR.
4
Investigation, repair and return
PiONAiR will fully investigate the kit and carry out the necessary qualifying warranty repair. PiONAiR will pay the cost of returning the kit to the customer.

This manufacturer's warranty is provided in addition to your statutory rights and does not affect those rights.

Need help registering your kit?

Our product support team can help with registration, serial numbers and warranty questions.

Contact support